We're quick. Most of our orders are fulfilled the same or next day, though sometimes it might take us 2 days to ship your item.
We normally ship by USPS and UPS, and you can select the method you prefer at checkout. Free shipping will be by the lowest-cost option, generally USPS.
The tracking number will be added to your order and emailed to you. Most items ship in one package, but large orders or orders with items that ship from different locations may come in more than one box.
2020 Holiday Season Delays Expected Through Jan. 15, 2021
The unique 2020 holiday season has resulted in unprecedented stresses on our shipping partners. First-Class Mail and Priority Mail are subject to delays of one day to two weeks depending on destination and the availability of transportation, and international USPS shipments (other than GXG) may be sent via marine transportation instead of air. All our shipping partners have suspended delivery standards and are experiencing volume delays.
If your order is time-sensitive, please use one of the following express shipping options rather than free shipping:
- USPS Priority Mail Express
- UPS 3-Day Select
- UPS 2nd Day Air (or better)
- FedEx Express Saver
- FedEx 2Day
- FedEx Standard Overnight (or better)
- USPS Global Express Guaranteed (GXG)
- UPS Worldwide Saver, Express, or Express Plus
- FedEx International Priority or First
Some of our shoes are shipped direct from the manufacturer; New Rocks are usually shipped direct to you from Spain via DHL unless we have your size and style in stock in our warehouse. This can take a substantial amount of time, but we will give you the tracking number as soon as they give it to us. Demonia shoes usually ship direct from the manufacturer in the United States.
We're happy to ship anywhere in the world you can recieve mail or courier shipments! If the shipping options you see at checkout don't meet your needs, you're welcome to make alternate arrangements; just email email@example.com with your request. International shipping can take significantly longer than domestic USA shipping, especially if your item is held by customs.
For international shipping, we recommend USPS. The package will be delivered to you by your local post (e.g. Canada Post). UPS shipping may incur significant customs surcharges depending on your country.
Keep in mind that regardless of shipping method, as with any international purchase, your country may assess duties and taxes (e.g. VAT or HST). Our shipping terms are DAP (delivered at place), subject to the terms of the courier or destination post.
If you didn't get your stuff, please email us at firstname.lastname@example.org and we'll do our best to make it better. If your package is misdelivered, damaged, or lost, we will work with the courier to recover it and make the necessary claims.
If your package is returned to us for any reason, we will redeliver once at the same or lesser cost you initially paid for shipping, at our expense, after you confirm the particulars. Otherwise, we will refund your order as though you returned the merchandise.
We will not issue refunds for merchandise that was successfully delivered to the address you entered in the checkout process, except as provided in our return policy.