We're quick. Most of our orders are fulfilled the same or next day, though sometimes it might take us 2 days to ship your item. Quoted delivery standards from our courier partners may be delayed 1-2 business days, though if you select an express shipping option we'll most often pick and pack your order right away.
We can ship with USPS, UPS, or FedEx. Select the best option for you at checkout.
The tracking number will be added to your order and emailed to you. Most items ship in one package, but large orders or orders with items that ship from different locations may come in more than one box.
If you select FedEx Home Delivery, we may upgrade it to FedEx Express Saver at our option.
Domestic: Usually USPS Priority Mail or First Class Package.
Canada: USPS First Class (similar to Canada Post USA Expedited).
International: Usually Asendia, which posts your package through their network for delivery by your country's post. Click here for more information.
UPS Access Point
If you'd like your package held at a UPS Access Point for pickup, select a UPS service at checkout and let us know in the order notes which access point you want (or ask us to select the one nearest you). We will notify you of the selected access point by email.
Some of our shoes are shipped direct from the manufacturer; New Rocks are usually shipped direct to you from Spain via DHL unless we have your size and style in stock in our warehouse. This can take a substantial amount of time, but we will give you the tracking number as soon as they give it to us. Demonia shoes usually ship direct from the manufacturer in the United States.
We're happy to ship anywhere in the world you can recieve mail or courier shipments! If the shipping options you see at checkout don't meet your needs, you're welcome to make alternate arrangements; just email email@example.com with your request. International shipping can take significantly longer than domestic USA shipping, especially if your item is held by customs.
For international shipping, we recommend USPS. The package will be delivered to you by your local post (e.g. Canada Post). UPS shipping may incur significant customs surcharges depending on your country.
Keep in mind that regardless of shipping method, as with any international purchase, your country may assess duties and taxes (e.g. VAT or HST). Our shipping terms are DAP (delivered at place), subject to the terms of the courier or destination post.
If you didn't get your stuff, please email us at firstname.lastname@example.org and we'll do our best to make it better. If your package is misdelivered, damaged, or lost, we will work with the courier to recover it and make the necessary claims.
If your package is returned to us for any reason, we will redeliver once at the same or lesser cost you initially paid for shipping, at our expense, after you confirm the particulars. Otherwise, we will refund your order as though you returned the merchandise.
We will not issue refunds for merchandise that was successfully delivered to the address you entered in the checkout process, except as provided in our return policy.
Please don't refuse your new stuff! Most international shipments will be dutied by the country of destination and this amount will be C.O.D.
If you refuse your package, it will be returned to us via the courier's slowest, most unpredictable, usually untracked service; sometimes this takes a few weeks, sometimes a few months. When we receive your refused package at our warehouse, we will refund the price you paid less shipping costs. If you selected free shipping, we will withhold our actual cost to ship; for a pair of pants this is usually around USD $35, and for a shirt, around USD $20.