We're quick. Most of our orders are fulfilled the same or next day, though sometimes it might take us 2 days to ship your item.
We normally ship by USPS and UPS, and what shipping you get is controlled by the option you select at checkout. The tracking number will be added to your order and emailed to you. Most items ship in one package, but large orders or orders with items that ship from different locations may come in more than one box.
Some of our shoes are shipped direct from the manufacturer; New Rocks are usually shipped direct to you from Spain via DHL unless we have your size and style in stock in our warehouse. This can take a substantial amount of time, but we will give you the tracking number as soon as they give it to us. Demonia shoes usually ship direct from the manufacturer in the United States.
We're happy to ship anywhere in the world you can recieve mail or courier shipments! If the shipping options you see at checkout don't meet your needs, you're welcome to make alternate arrangements; just email firstname.lastname@example.org with your request. International shipping can take significantly longer than domestic USA shipping, especially if your item is held by customs.
If you didn't get your stuff, please email us at email@example.com and we'll do our best to make it better. If your package is misdelivered, damaged, or lost, we will work with the courier to recover it and make the necessary claims.
If your package is returned to us for any reason, we will redeliver once at the same or lesser cost you initially paid for shipping, at our expense, after you confirm the particulars. Otherwise, we will refund your order as though you returned the merchandise.
We will not issue refunds for merchandise that was successfully delivered to the address you entered in the checkout process, except as provided in our return policy.