Returns must be sent to us within 21 days of the day your merchandise is delivered to you. You are not required to obtain an RMA number before returning your item.
We will refund the cost of the item, less the cost of shipping and any amount we paid to re-ship the item to you under our shipping policy, to the original method of payment if paid by payment card. If you paid us by any means other than payment card, you will be given store credit.
We're happy to exchange your items too! If you're not happy with the size or just think something else would have been been better, just email us at firstname.lastname@example.org. We will refund any difference in cost as above, or invoice you if the cost of the new item is greater.
Refunds and exchanges will not ship until we receive your old item and check its eligibility.
What Can Be Returned
Returned items have to be unworn (you can try them on of course), clean, and in their original packaging with tags attached. No stains, fur, dirt, or signs you've taken it to a show.
We do not accept returns on swimwear, intimates, socks, or underwear.
Shoes can be returned unworn and in the original box, but if the shoes were sent to you directly from the manufacturer we will deduct a 10% restocking charge from your refund.
We include a return label for you in case you need to return or exchange anything. Just pack your item carefully, stick the return label on, and take it to any post office. We'll take care of the shipping.
Unfortunately, we are unable to offer postage-paid international returns, but we will accept returns as long as they are postmarked by 21 days after the item is delivered to you. Please note "Returned Item - Article retourné" on the customs form; if we are charged customs fees and notice that you did not do this, we will deduct those fees from your refund.